Customer Support Representative (US Market | Evening Shift)

About The Role We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience. Requirements Advanced (C1) spoken and written EnglishNative-level Ukrainian 1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experienceProven ability to confidently and clearly communicate with customers in real-time via phone callsClient-oriented mindsetAbility to handle stressful situations calmly and professionally High attention to detailWorking evening shifts (15:00–24:00 Ukrainian time) Key Responsibilities Communicating with customers via phone, chat, and emailManaging support tickets and ensuring timely resolutionHandling calls with customers and vendorsProviding high-quality service and maintaining customer satisfactionCollaborating closely with the US Customer Care team We Offer A full-time jobPaid vacation and sick leaveManaging your taxes and accountingOptional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and trainingCreative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy About Us WiserBrand is an international digital solutions company that provides strategic consulting, advanced software development, eCommerce, digital marketing, customer support, automation, and AI-powered solutions for clients worldwide. With 10 years of experience and 70+ completed projects, we help businesses reduce costs, increase revenue, and grow through technology. At WiserBrand, we value responsibility, open communication, collaboration, continuous improvement, and a positive working environment where people can grow and make an impact.