Dispatcher/Customer Service Tuesday - Saturday 12-8pm

About the role

Gold Medal Service is seeking a highly skilled Customer Service Coordinator/Dispatcher to join our team at our Hillburn, NY location. We are seeking someone who has weekend availability and can work evenings. Our associates are our most important resource; they provide the sole source for our ability to meet our customers’ needs. We have set high standards for job qualification and job performance, and we will provide training in a positive environment where these skills can grow and expand.

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians by reviewing and optimizing routes
• Answer incoming phone calls from existing customers and provide exceptional customer service
• Ensure all ticket information is entered correctly in the computer system
• Create dispatch numbers for all parts ordered and follow up on part orders
• Schedule appointments for part installation

Requirements

• Minimum of two years of office or customer service experience (dispatch experience is preferred)
• Professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude
• Ability to plan and schedule work rather than just react
• Ability to “think on your feet” to provide customers with needed information for their specific installation or repair
• Ability to work as part of a team
• Strong computer skills with good knowledge of Microsoft Office and ability to learn customer service management and scheduling/dispatch software

Benefits

• Competitive salary
• Monthly bonus plan and incentive plans
• Medical, dental, vision, and prescription drug coverage
• Company-supplied life insurance
• Paid vacation and paid holidays
• 401(k) plan with employer match