Dispatcher-Central Patient Transport

About the role

The Central Patient Transport Dispatcher coordinates and monitors patient transport activities within the healthcare facility to ensure timely, safe, and efficient movement of patients and equipment. This role serves as the liaison between transport management, transport staff, and hospital departments, using EPIC and hospital protocols to prioritize and assign transport requests.

Requirements

• High School Graduate
• One year experience in a similar dispatching position OR 6 months experience in Central Patient Transport
• CPR Certification (on-the-job training and certification provided)

Preferred Qualifications

• College courses or Associate’s Degree in Healthcare or Business

Responsibilities

• Receive, prioritize, and assign patient transport requests through EPIC
• Collaborate with Nursing, Bed Board, Facilities, and Ancillary departments to ensure timely and effective patient movement
• Track transport assignments in real-time, adjusting schedules and resources to meet changing demands and urgent requests
• Serve as the primary point of contact for nursing units and transport staff
• Utilize EPIC to log requests, monitor performance metrics, and maintain accurate records
• Address delays, equipment issues, or staffing challenges to minimize service disruptions
• Assist in compiling productivity reports and performance data for Management review
• Complete transport trips as needed
• Assist with equipment management and movement as needed
• Perform other duties as assigned

Strong verbal and written communication, interpersonal, and customer relations skills are required.