Dispatcher - Austin, TX

Play a critical role in coordinating operations across multiple departments, including the Bury, Install, and Enterprise teams. Ensure job assignments are efficiently scheduled, monitored, and completed on time. Act as the primary point of contact for clients, technicians, and internal teams to streamline workflow and maximize operational efficiency. This role offers opportunities for growth in logistics coordination, operational management, and leadership.

About the role

The Dispatcher position primarily operates in a professional office environment and serves as a central communication hub between field personnel, customers, and leadership teams. This role requires frequent interaction with technicians, supervisors, project managers, clients, and internal departments through telephone, email, messaging platforms, and operational software systems. Due to the dynamic nature of field operations, the Dispatcher must manage multiple priorities, adapt to changing schedules, and respond to unexpected operational challenges while maintaining professionalism and customer service. Work schedules may require flexibility, including extended hours, weekend coverage, and overtime based on business needs.

Responsibilities

• Coordinate Departmental Operations – Serve as the key liaison between the Bury, Install, and Enterprise teams, ensuring efficient scheduling, tracking, and completion of tasks.
• Monitor Work Opportunities – Track project timelines and identify additional work opportunities to maximize efficiency for installation technicians.
• Client Communication – Maintain consistent communication with clients to ensure expectations are met, provide updates, and address concerns promptly.
• Scheduling & Logistics Management – Dispatch enterprise personnel to job sites, monitor work progress, and ensure timely completion of assignments.
• Record Keeping – Maintain thorough and accurate documentation of work assignments, communications, and project updates for future reference.
• Administrative Support – Provide administrative assistance to ensure smooth workflow and department operations.
• Perform additional duties and responsibilities as assigned to support evolving operational and business needs.

Requirements

• Organizational Skills: Ability to manage schedules, track assignments, and coordinate tasks efficiently.
• Communication Expertise: Strong verbal and written communication skills to interact professionally with clients and internal teams.
• Problem-Solving Ability: Quick decision-making skills to address scheduling conflicts, service issues, and logistical challenges.
• Attention to Detail: Ability to document and track job progress with accuracy.
• Adaptability: Comfortable working in a fast-paced, changing environment.
• Time Management: Ability to prioritize tasks and ensure timely completion with minimal supervision.
• Customer Service Skills: Maintain a professional and approachable demeanor when interacting with clients and technicians.
• Technical Proficiency: Familiarity with scheduling and workforce management software is a plus.
• Flexibility: Availability to work varying schedules, including evenings and weekends, as needed.

Qualifications

• Experience leading formal onboarding classes or operational training initiatives.
• Previous experience in a customer service, call center, administrative support, scheduling, logistics, or dispatch-related environment.
• Experience working within the telecommunications, construction, utility, transportation, or service industries.
• Familiarity with GPS tracking systems, dispatch software, workforce management systems, or scheduling platforms.
• Experience coordinating multiple priorities in a fast-paced operational environment.
• Working knowledge of Microsoft Office Suite, including Outlook, Excel, and Teams.
• Experience communicating with field personnel, customers, vendors, or subcontractors.
• Bilingual communication skills (English/Spanish) are a plus based on operational needs.
• Experience with data entry, reporting, and maintaining accurate operational records.
• Demonstrated ability to remain calm under pressure and make sound decisions in rapidly changing situations.

Physical & Environmental Conditions

• Primarily operates in a professional office environment.
• Requires the ability to sit for extended periods while monitoring work queues and managing daily operational activities.
• Frequent use of computers, telephones, headsets, dual-monitor systems, and other standard office equipment.
• Must be able to accurately read, analyze, and enter data into dispatch, scheduling, and reporting systems.
• May require occasional standing, walking, bending, reaching, and lifting or carrying office supplies or equipment weighing up to 25 pounds.
• Must manage multiple priorities simultaneously and adapt to changing operational demands.
• Perform repetitive hand and finger movements associated with keyboarding and data entry.
• Ability to work flexible schedules, including extended hours, weekends, and overtime as required.
• High degree of adaptability and flexibility due to changing priorities, technician schedules, customer demands, and business needs.
• Maintain a professional presence in all interactions with employees, customers, clients, vendors, and business partners.

Benefits

• Competitive wages reflective of the responsibilities of the position.
• Paid training programs for continuous skill development and career growth.
• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) policy to support work-life balance.
• Company-provided uniforms for professional appearance and safety compliance.
• Essential tools including a company-provided computer, email access, and software systems.
• Reimbursement for travel expenses, lodging, and meals as outlined in the company's travel policy.

Career Opportunities

At DCOMM, we are committed to developing and promoting talent from within by providing employees with opportunities to expand their skills and advance their careers. The Dispatcher role serves as an excellent foundation for growth within the Operations organization, offering valuable exposure to field operations, workforce management, customer service, and cross-functional collaboration.

• Pathway to roles such as Senior Dispatcher, Dispatch Supervisor, Operations Administrator, Project Coordinator, or other Operations and Leadership positions.
• Cross-functional exposure working closely with Operations Leadership, Field Services, Construction Services, Human Resources, Recruiting, Safety & Compliance, Fleet, Payroll, and Customer Support teams.
• Skill development areas include leadership, communication, problem-solving, workforce planning, scheduling and logistics coordination, operational reporting, customer relationship management, and business operations.