Dispatcher - Aurora St. Luke's Medical Center PRN

Major Responsibilities

• Provides quality customer service to customers by providing one-on-one attention to detail.
• Determines, explains and develops dispatcher logic and transporter activities.
• Maintains and monitors Epic transportation module System including loading and prioritizing patient transport requests.
• Schedules breaks, lunches, and relief dispatchers during his/her shift.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
• Maintains procedures related to availability and completion tasks and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Receives and documents associate call offs & tardies.
• May work as a transporter during high transport volumes and to complete necessary transport requests to ensure department goals & standards are met.
• Sets up and distributes pagers and phones (rover devices) to transporters upon beginning of shift once logged into the Epic system.
• Maintains daily sign-in/out procedures.
• Ensures professional interaction with team members in a high-pressure team atmosphere and ensure all staff is performing transports fairly and workloads are administered equally and fairly.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff.
• Ensures accurate, timely dispatch of transport requests.
• Ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints.
• Recommends solutions for ongoing or recurring issues.
• Assists with projects and quality improvement efforts.

Knowledge, Skills & Abilities Required

• Excellent communication skills.
• Demonstrated experience in customer relations.
• Satisfactory completion of body mechanics training for transporters within one month of start date.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.

Physical Requirements And Working Conditions

• Must be able to walk up to 25% of the workday.
• Must be able to sit, stand, walk, lift, squat, bent and twist at various times throughout the workday.
• Exposed to electrical, explosive, blood and body fluids, and radiation hazards throughout the workday, therefore, protective clothing must be worn as necessary.
• Must be able to lift up to 50 lbs. from floor to waist.
• Must be able to lift up to 20 lbs. over the head.
• Must be able to carry up to 40 lbs. a reasonable distance.
• Must be able to push/pull with 30 lbs. of force.
• Must be able to perform a sliding transfer of 150 lbs. with a second person present.
• Operates all equipment necessary to perform the job.