Dispatcher

Job Summary

The Dispatcher is responsible for planning, organizing, and coordinating truck schedules to meet customer delivery requirements and production demands. This role communicates with customers and drivers to ensure timely and efficient deliveries, prepares delivery documentation, maintains accurate dispatch records, and supports daily operational and administrative functions. The Dispatcher plays a key role in ensuring customer satisfaction, operational efficiency, and effective communication between departments.

Job Duties & Responsibilities

• Plan and organize regional loads to dispatch trucks according to customer requests and production schedules
• Communicate with customers to determine delivery needs, driver demand, and scheduling requirements
• Assign drivers to routes and notify them of delivery schedules
• Enter assignment and routing data into dispatch software and maintain accurate records
• Prepare delivery tickets and related documentation for drivers
• Respond to inquiries from drivers regarding routes, schedules, and delivery issues
• Utilize multi-line phone systems, two-way radios, and computer software for coordination and communication
• Perform administrative duties including data entry, filing, and reporting
• Aid in resolving customer delivery concerns or service issues
• Support operations team with special scheduling adjustments during peak production periods
• Aid in reporting or documentation for management review
• Perform additional duties as assigned to support operational needs

County Core Competencies

The expected behaviors of all COUNTY team members that align with Our Values and Our Commitments:

• Integrity & Organizational Awareness
• Customer First Focus
• Results Driven Orientation
• Teamwork, Safety & Collaboration
• Problem Solving & Decision Making
• Creativity & Innovation

Experience & Qualifications

• Education: High school diploma or Associate degree in logistics, transportation, or related field preferred
• Experience/Skills: 2-4 years of experience in dispatching, trucking, logistics, or a related field
• Familiarity with trucking industry terminology and routing practices
• Intermediate proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience in construction materials or manufacturing environment
• Experience using dispatch or fleet management software

Job-Based Competencies

• Transportation Management
• Delivery Management
• DOT & Regulatory Compliance
• Dispatch Operations
• Coordination
• Safety Management
• Route Optimization
• Performance Metrics
• Vehicle & Equipment Knowledge
• Communication

Work Environment

Work is typically performed in an indoor/outdoor environment. Exposure may include noise, weather, machinery, and public interaction. Typical work hours/shifts: Standard business hours.

Physical & Work Expectations

• Frequent standing, walking, bending, reaching, or handling materials/equipment
• Occasional climbing, kneeling, crawling, or lifting/moving up to 50 pounds
• Ability to concentrate, follow detailed instructions, communicate effectively, and safely perform job duties

County Materials Family of Companies

The County Materials Family of Companies connects candidates with rewarding careers in concrete manufacturing, an industry that's growing faster than most. We work alongside individuals to leverage their skills and align them with diverse job opportunities in production, transportation, safety, finance, human resources, information technology, marketing, risk management, and more. Military service members and veterans are encouraged to apply.

Benefits Overview

• Health, dental and vision insurance
• Paid Short-term & Long-term disability
• 401(k) match
• Paid holidays
• Paid Time Off
• Referral rewards program
• Wellness program with rewards
• Flexible Savings Options
• Employee Assistance Program
• Paid Life Insurance
• $200 Boot Allowance
• Safety focused: GUARD for Life
• Voluntary critical illness & accident insurance
• Optional Uniform Program

English & Spanish Resources

• https://hub.countymaterials.com/hubfs/Benefits.pdf
• https://hub.countymaterials.com/hubfs/Benefits-Spanish.pdf

EEO/Affirmative Action Employer

We participate in E-Verify to confirm employment eligibility for all new hires. County Materials Family of Companies is an EEO/Affirmative Action Employer; all qualified applicants will receive consideration for employment without regard to any characteristic prohibited by federal, state and/or local laws.