Dispatcher

About the role

The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations.

Responsibilities

• Conducts business in compliance with all Environmental Health & Safety Policies.
• Conducts periodic safety meetings as well as updating safety documents and logs.
• Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
• Sets daily/weekly/monthly priorities for the team.
• Schedule and assign in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin.
• Schedule and assign services and maintenance calls supporting customers on rent.
• Reviews next day/week/month deliveries and pick-ups and develop a dispatch plan.
• Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit.
• Coordinate employees, or vendors and contractors for timely completion of complex installation and removal.
• Maintain digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors.
• Ensure drivers collect appropriate documentation and signatures related to delivery/pick-up of units.
• Ensure drivers document damages at retrieval and return.
• Monitor and document DVIR and preventative maintenance files.
• Ensure all daily/weekly/monthly paperwork is completed, recorded and filed.
• The ability to track drivers/vendors through digital applications for on time excellence.
• Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate.
• Assists drivers in change of schedule or route issues, when necessary.
• Communicate with customers to assist in scheduling daily/weekly/month activities.
• Confirm site readiness, delivery access and permitting.
• Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties.
• May manage one or more Branch Administrative employees.
• Review Drivecam coaching opportunities and take action as necessary.
• Conducts performance discussions and training.
• Other duties as assigned.

Qualifications

• A high school diploma, GED, or 3 years of applicable experience.
• 2 years work experience.
• 2 years experience managing one or more employees.
• OR 1 year of experience with WillScot.
• MS Office/Excel/Word/Outlook experience.
• Experience working directly with customers by phone and email.
• Strong customer service orientation, active listening, excellent oral/written communication.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Preferred Requirements

• 3 years logistic experience.
• Scheduling, route planning and optimization.
• Familiarity with CRM system or other contact management platform.
• Experience with Salesforce.
• Familiarity with DOT compliance and vehicle telematics.
• HOURS OF SERVICE REGULATIONS, ELECTRONIC LOGGING DEVICES, PERMITTING, ETC.
• Experience working with outside vendors, including pricing and schedule negotiations.

Personal Characteristics

• Lead by example through living our values:
• Dedicated to Health & Safety
• Committed to Inclusion & Diversity
• Driven to Excellence
• Trustworthy & Reliable
• Devoted to Our Customers
• Community Focused