Dispatcher

About the role

The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners) is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning.

Responsibilities

• Conducts business in compliance with all Environmental Health & Safety Policies.
• Conducts periodic safety meetings as well as updating safety documents and logs.
• Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
• Schedules and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin.
• Schedules and assigns services and maintenance calls supporting customers on rent.
• Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan.
• Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit.
• Care for and monitor fleet resources.
• Ensure drivers collect appropriate documentation and signatures related to delivery/pick-up of units.
• Document damages at retrieval and return.
• Maintain and document DVIR and preventative maintenance files.
• Ensure all daily/weekly/monthly paperwork is completed, recorded and filed.
• Tracks drivers / venders through digital applications for on time excellence.
• Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate.
• Communicates with customers to assist in scheduling daily/weekly/month activities.
• Confirms site readiness, delivery access and permitting.
• Defines and maintains office/administrative procedures.
• Acts as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties.
• Manages one or more Branch Administrative employees.
• Conducts performance discussions and training.

Requirements

• A high school diploma, GED, or 3 years of applicable experience.
• 2 years work experience.
• 2 years experience managing one or more employees OR 1 year of experience with WillScot.
• MS Office/Excel/Word/Outlook experience.
• Experience working directly with customers by phone and email.
• Strong customer service orientation, active listening, excellent oral/written communication.
• Ability follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Qualifications

• 3 years of logistics experience.
• Scheduling, route planning and optimization.
• Familiarity with CRM system or other contact management platform.
• Experience working with outside vendors, including pricing and schedule negotiations.
• Experience applying creativity to problem-solving.
• Experience working with outside vendors, including pricing and schedule negotiations.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.
• Experience applying creativity to problem-solving.