Dispatcher

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way in everything we do.

About the role

As a Dispatcher at WelbeHealth, you will coordinate all transportation services for participants and potential enrollees while overseeing vehicle safety. This role is unique because:

• You’ll keep drivers, participants, and clinic teams aligned through accurate documentation, real-time updates, and timely communication.
• You’ll manage add-ons, cancellations, no-shows, and last-minute changes while ensuring a seamless participant experience.
• You’ll take part in a whole-person care experience, coordinating rides that help participants feel supported, respected, and connected to care.

Responsibilities

• Create and manage daily transportation schedules, adjusting to accommodate cancellations, add-ons, and last-minute requests.
• Perform active dispatching to support daily transportation operations.
• Maintain a daily call log for operational tracking and communication.
• Monitor and respond to HUB inquiries and operational requests.
• Update schedules based on Direct Line changes and updates.
• Provide timely documentation of cancellations or no-shows, communicating any missed appointments with the clinic team.
• Provide weekend dispatch coverage as needed.

Requirements

• High school diploma or equivalency; professional experience may be substituted.
• Minimum of four (4) years of experience working in a public or private transportation setting.
• Minimum of two (2) years of experience working in a dispatcher setting.
• Current valid state driver’s license and vehicle insurance required.
• Must participate in the DMV pull notice and random testing for alcohol and controlled substances programs, pass DOJ/FBI background check, and pass DOT physical exam.
• Must maintain eligibility to drive under WelbeHealth’s commercial auto insurance program; applicants must generally be at least 25 years of age (candidates ages 23–24 may be considered based on driving history and other underwriting criteria; drivers over age 70 may be required to provide current medical certification).

Skills

• Strong communication skills.
• Technology proficiency.
• Ability to make timely decisions while managing competing priorities.

Benefits

• Medical, dental, and vision insurance coverage.
• 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days.
• 401K savings with company match.
• Comprehensive compensation package including base pay and bonus.
• Additional benefits available.

Pay

Compensation offering: $23—$27.27 USD per hour, based on experience and relevant qualifications.

At WelbeHealth, proof of COVID-19 vaccination or a vaccine declination form is required prior to employment.