Dispatcher

Job Summary

The Dispatcher at WelbeHealth is responsible for coordinating all transportation services provided to participants and potential enrollees, as well as overseeing vehicle safety. This role involves keeping drivers, participants, and clinic teams aligned through accurate documentation, real-time updates, and timely communication. Dispatchers also coordinate add-ons, cancellations, no-shows, and last-minute changes, ensuring a seamless participant experience.

What We Offer

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• Additional benefits!

Day-to-Day Responsibilities

• Create and manage daily transportation schedules, adjusting to accommodate cancellations, add-ons, and last-minute requests
• Perform active dispatching to support daily transportation operations
• Maintain a daily call log for operational tracking and communication
• Monitor and respond to HUB inquiries and operational requests
• Update schedules based on Direct Line changes and updates
• Provide timely documentation of cancellations or no-shows, communicating any missed appointments with the clinic team
• Provide weekend dispatch coverage as needed

Requirements

• High school diploma or equivalency; professional experience may be substituted
• Minimum of four (4) years of experience working in a public or private transportation setting
• Minimum of two (2) years of experience working in a dispatcher setting
• Current valid state driver’s license and vehicle insurance required
• Participate in the DMV pull notice and random testing for alcohol and controlled substances programs, pass DOJ/FBI background check, and pass DOT physical exam
• Maintain the eligibility to drive under WelbeHealth’s commercial auto insurance program; applicants must generally be at least 25 years old; candidates ages 23–24 may be considered based on driving history and other underwriting criteria; drivers over age 70 may be required to provide current medical certification

Compensation

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications. Compensation Offering $23—$27.27 USD

Covid-19 Vaccination Policy

Please note that WelbeHealth has a vaccination policy for all employees. Proof of vaccination, or a vaccine declination form will be required prior to employment. We maintain required infection control and PPE standards and have requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

We're committed to building a culture of inclusion and belonging. We embrace and cherish the diversity of our team members and are proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to [fraud.report@welbehealth.com](mailto:fraud.report@welbehealth.com).