Dispatcher

Job Summary

The Dispatcher at WelbeHealth is responsible for coordinating all transportation services provided to participants and potential enrollees, as well as overseeing vehicle safety. This role involves keeping drivers, participants, and clinic teams aligned through accurate documentation, real-time updates, and timely communication.

Responsibilities

• Create and manage daily transportation schedules, adjusting to accommodate cancellations, add-ons, and last-minute requests
• Perform active dispatching to support daily transportation operations
• Maintain a daily call log for operational tracking and communication
• Monitor and respond to HUB inquiries and operational requests
• Update schedules based on Direct Line changes and updates
• Provide timely documentation of cancellations or no-shows, communicating any missed appointments with the clinic team
• Provide weekend dispatch coverage as needed

Requirements

• High school diploma or equivalency; professional experience may be substituted
• Minimum of four (4) years of experience working in a public or private transportation setting
• Minimum of two (2) years of experience working in a dispatcher setting
• Current valid state driver’s license and vehicle insurance required
• Participate in the DMV pull notice and random testing for alcohol and controlled substances programs, pass DOJ/FBI background check, and pass DOT physical exam
• Maintain the eligibility to drive under WelbeHealth’s commercial auto insurance program; applicants must generally be at least 25 years of age; candidates ages 23–24 may be considered based on driving history and other underwriting criteria; drivers over age 70 may be required to provide current medical certification

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• Additional benefits!

Qualifications

• Strong communication skills
• Technology proficiency
• Able to make timely decisions while managing competing priorities

Pay & Schedule

$23—$27.27 USD

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• Additional benefits!

Career Development

We offer ongoing training and development opportunities to support your career growth.

Company Culture

We value a whole-person care approach, supporting participants and team members alike.

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

COVID-19 Vaccination Policy

All employees are required to provide proof of vaccination or a vaccine declination form prior to employment.

Scam Warning

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to [fraud.report@welbehealth.com](mailto:fraud.report@welbehealth.com).