Dispatcher

Purpose of the Role

As a key member of our team, you will be responsible for dispatching trucks to ensure on-time departures. You will monitor drivers and communicate with customers regarding potential late deliveries or issues, playing a crucial role in maintaining our commitment to exceptional service.

Job Responsibilities

• Process customer invoices and assemble delivery paperwork efficiently.
• Monitor shipping and route progress using SCI and PeopleNet Link, verifying on-time arrivals.
• Break down driver packets and manage customer invoice processing.
• Collaborate with customer care to notify clients of late truck updates.
• Engage with customer care for service escalations and resolution.
• Sort, separate, and file invoices, route packets, and driver inspections.
• Complete data entry for equipment information, driver start/end times, and actual delivery times.
• Handle all incoming calls and emails professionally.
• Re-dispatch drivers as needed to ensure coverage and support on-time deliveries.
• Dispatch repair services for equipment breakdowns and manage accident reporting procedures.
• Maintain a clean and safe working environment, reporting any violations of company policy to your supervisor.
• Perform other relevant job duties as required.

Job Requirements

• Transportation/Dispatch experience preferred but not required.
• Understanding of safety guidelines and regulations.
• Ability to remain calm and professional in fast-paced, stressful situations.
• Strong organizational and time management skills with the ability to prioritize tasks independently.
• Excellent communication skills, capable of effectively interacting with all levels of employees.
• Keen attention to detail and accuracy.
• Proficient in Microsoft Office applications.
• Familiarity with delivery routes and DOT rules and regulations.
• Understanding of warehouse procedures for a comprehensive grasp of all processes.

Physical Environment/Demands

• Most work is performed in a temperature-controlled office environment.
• Incumbents may sit for long periods at a desk or computer terminal.
• Regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• May use calculators, keyboards, telephones, and other office equipment during the normal workday.
• Stooping, bending, twisting, and reaching may be required to complete job duties.
• Infrequently exposed to temperatures ranging from 20 to 90 degrees Fahrenheit in the dock area or outside the work area.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.