Dispatcher

Join the largest distributor of conventional, natural, organic, and specialty products in the United States and Canada. We serve over 43,000 customer locations with an extensive selection of 200,000 different products, supplying "better for you" food to families nationwide. From small family-owned stores to major retailers like Whole Foods Market, our team makes a significant impact.

About the role

As a key member of our team, you will dispatch trucks to ensure on-time departures, monitor drivers, and communicate with customers regarding potential late deliveries or issues. This role is crucial in maintaining our commitment to exceptional service.

Responsibilities

• Process customer invoices and assemble delivery paperwork efficiently.
• Monitor shipping and route progress using SCI and PeopleNet Link, verifying on-time arrivals.
• Break down driver packets and manage customer invoice processing.
• Collaborate with customer care to notify clients of late truck updates.
• Engage with customer care for service escalations and resolution.
• Sort, separate, and file invoices, route packets, and driver inspections.
• Complete data entry for equipment information, driver start/end times, and actual delivery times.
• Handle all incoming calls and emails professionally.
• Re-dispatch drivers as needed to ensure coverage and support on-time deliveries.
• Dispatch repair services for equipment breakdowns and manage accident reporting procedures.
• Maintain a clean and safe working environment, reporting any violations of company policy to your supervisor.
• Perform other relevant job duties as required.

Requirements

• Transportation/Dispatch experience preferred but not required.
• Understanding of safety guidelines and regulations.
• Ability to remain calm and professional in fast-paced, stressful situations.
• Strong organizational and time management skills with the ability to prioritize tasks independently.
• Excellent communication skills, capable of effectively interacting with all levels of employees.
• Keen attention to detail and accuracy.
• Proficient in Microsoft Office applications.
• Familiarity with delivery routes and DOT rules and regulations.
• Understanding of warehouse procedures for a comprehensive grasp of all processes.

Work Environment

• Most work is performed in a temperature-controlled office environment.
• Incumbents may sit for long periods at a desk or computer terminal.
• Regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• May use calculators, keyboards, telephones, and other office equipment during the normal workday.
• Stooping, bending, twisting, and reaching may be required to complete job duties.
• Infrequently exposed to temperatures ranging from 20 to 90 degrees Fahrenheit in the dock area or outside the work area.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Robust 401(k) plan.
• Generous vacation time and paid holidays.
• Paid parental leave and sick time.
• Life and accidental death/dismemberment insurance.
• Short-term and long-term disability insurance program.
• Flexible Spending Account and/or Health Savings Account (subject to eligibility requirements).

Pay

UNFI anticipates paying a competitive pay rate for this position. Actual pay will depend on factors including education, experience, training, and requirements under applicable collective bargaining agreements.