Dispatcher

Purpose

Responsible for dispatching trucks for on-time departure. Monitors drivers and shares info with effected customers to notify them of potential late deliveries or problems and invoicing.

Job Responsibilities

• Processes customer invoices and assembles delivery paperwork.
• Maintains shipping and route progress in SCI and PeopleNet Link and verifies on-time arrivals.
• Breaks down driver packets and processes customer invoices.
• Collaborates with Customer for late truck notifications.
• Engages Customers Care for service escalations.
• Sorts, separates, and files invoices, route packets, and driver inspections.
• Completes data entry of equipment information, driver start/end times, and actual delivery times.
• Handles all incoming calls and emails.
• Re-dispatches drivers as needed for coverage and to support on-time deliveries.
• Dispatches repair services for equipment breakdowns and handles accident reporting procedures.
• Maintains a clean and safe working environment.
• Reports violations of company policy to supervisor.
• Performs other relevant job duties as required.

Experience

Transportation/Dispatch experience preferred but not required.

Knowledge/ Skills/ Abilities

• Understanding of Safety guidelines
• Ability to react to fast-paced, stressful situations in a calm, professional and efficient manner
• Ability to prioritize and work independently with good organizational and time management skills
• Effective communication skills including the ability to effectively communicate with all levels of employees
• Astute, close attention to detail
• Proficient in Microsoft Office Applications
• Familiar with delivery routes and DOT rules and regulations
• Understanding of procedures in other areas of the warehouse for a more global understanding of all processes

Physical Environment/ Demands

• Most work is performed in a temperature-controlled office environment.
• Incumbent may sit for long periods of time at desk or computer terminal.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephone, and other office equipment during normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.
• Infrequently exposed to temperatures ranging from 20 degrees to 90 degrees Fahrenheit in the dock area or outside the work area.

UNFI is an Equal Opportunity employer

Committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Compensation

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits

For Washington positions (or positions that may be performed remotely from Washington), visit this link for Washington-specific paid time off details. Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements. UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law.