Dispatcher

About the role

The PM Dispatcher supports evening routing operations by assisting with next-day planning, responding to customer inquiries, and ensuring accurate documentation for overnight and morning operations. This role operates under the direction of the PM Dispatch Supervisor and plays a key role in setting up successful AM load-out operations.

Responsibilities

• Routing Support
• Assist PM Dispatch Supervisor with route planning in the DQ system
• Input customer requests and special requirements into routes
• Verify truck assignments align with route requirements
• Check freight capacity using DQ tools and flag overweight/overcube situations
• Process PO pickup scheduling for same-day and future deliveries
• Make routine routing decisions using system guidance
• Escalate complex routing situations to PM Dispatch Supervisor
• Administrative Processing
• Check in control paperwork to verify warehouse order completion
• Check in relay shipments from other locations into DQ
• Process portal requests (delivery times, vehicle requests, pickup scheduling)
• Maintain accurate records in the DQ system
• Absorb assistance with truck sheet preparation (in support of supervisor)
• Contribute to completion of PM dispatch checklist
• Customer Service
• Answer phone and portal inquiries regarding next-day deliveries
• Process Turtle Express same-day delivery requests
• Provide delivery time windows and routing information to sales teams
• Handle routine customer questions professionally and accurately
• Escalate complex customer issues to PM Dispatch Supervisor
• End-of-Day Handoff
• Help prepare dispatch notes for AM shift
• Ensure all paperwork is processed and routes are finalized
• Communicate any unresolved issues to PM Dispatch Supervisor
• Verify next-day routing is complete and ready for AM load-out

Requirements

• 1+ years of dispatch, customer service, or logistics coordination experience
• Ability to learn and effectively use DQ routing software
• Strong attention to detail and organizational skills
• Good communication skills (phone, email, portal systems)
• Ability to work evening hours consistently
• Willingness to develop decision-making skills and think beyond system defaults
• Basic understanding of truck capacity, freight types, and logistics

Qualifications

• High school diploma or equivalent
• Valid driver's license
• Knowledge of trucking terminology and operations

Skills

• Proficiency in DQ routing software
• Excellent communication skills
• Attention to detail
• Organizational skills

Benefits

• 401(k) plan
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• Vacation
• Employee negotiated discounts

Pay

$22.00-$24.00/hour

Schedule

Monday-Friday, 3:00pm-12:00am