Dispatcher

About the role

The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Responsibilities

• Oversight of road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• Must be 21 years of age or older.
• Valid driver’s license.
• Availability to work weekend shifts, including Saturdays and Sundays, as business needs require.
• Reliable transportation to and from work.
• Communicate clearly and effectively in person, over the phone, and via radio.
• Maintain focus and attention to detail in a fast-paced, high-pressure environment.
• Flexible availability required, including the ability to work weekends.
• Prior experience in dispatching, particularly in transportation, transit, or logistics environments preferred.
• Ability to work in a fast-paced, customer-focused setting.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.

Benefits

• Vacation: 1 week
• Sick days: 4 days
• Holidays: 10 days; 6 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Physical Requirements

• Sit for extended periods (up to 6–8 hours per shift) while operating a computer, phone, and radio equipment.
• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 25 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Tolerate exposure to moderate noise levels typical of a dispatch or operations center.
• In some cases, step outside to interact with drivers or inspect vehicles, which may involve exposure to varying weather conditions, vehicle fumes, or outdoor environments.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video.

Job Details

Job Title: Dispatcher Job Type: Full Time Req ID: 7499 Pay Group: DVF Cost Center: 55838 Drug-free workplace: Yes Equal Opportunity Employer: Yes California applicants: Please Click Here for CA Employee Privacy Policy About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video.