Dispatcher

About the role

The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Responsibilities

• Aid in executing daily operations plans that align with client specifications and priorities.
• Provide leadership, training, and oversight for on-site workforce to ensure daily operational goals are met.
• Maintain a high level of confidentiality in handling sensitive operational and personnel matters.
• Aid in team briefings and focused discussions, keeping employees informed of updates and expectations.
• Support the leadership team with managing daily tasks, including mission assignments, meetings, and stakeholder communication.
• Drive continuous improvement initiatives.
• Maintain a strong focus on data-driven decision-making to improve processes and service delivery.
• Perform other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable.

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 9 days
• Holidays: 11 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.