Dispatcher

About the role

The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Responsibilities

• Oversight of road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: Employees will accrue paid sick leave at a rate that complies with Colorado law, up to 48 hours per year.
• Holidays: 8
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Pay

Competitive compensation package of minimum $23.00 – Maximum $25.00

Schedule

24-hour dispatcher operation 365/7 days a week

Contact Information

1560 Broadway Denver, Co. 80202
(303)-480-2005
jobs@transdev.com

Physical Requirements

• Sit for extended periods (up to 6–8 hours per day)
• Frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 25 pounds, occasionally throughout the workday
• Lift material weighing up to 50 lbs. with or without assistance
• Occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job
• Tolerate exposure to considerable amounts of dust, vehicle fumes and noise

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Drug-Free Workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good.