Dispatcher

Job Summary

Dispatches delivery drivers and provides driver and customer support. Arranges schedules for workers, equipment, and/or service vehicles for the conveyance of materials and products. Maintains communications with all interested parties throughout the delivery process to ensure and facilitate the best possible product delivery and service. Update information and systems as required.

Responsibilities

• Timely dispatches drivers each morning, assuring that each driver has the correct invoices and all drivers depart terminal promptly.
• Completes Absentee and Tardy Forms.
• Makes necessary data input into E-Time and Achievement Based Compensation (ABC) pay systems.
• Provides driver and customer support via incoming phone calls to the transportation department.
• Maintains Tripmaster records, driver daily record of status records (Department of Transporation (DOT) Logs), and driver Manifest records.
• Designates vehicles according to factors, such as length and purpose of the trip, freight, passenger requirements, preference of the user, or other factors.
• Makes route adjustments or accommodations for deliveries, based on time of departure, destination, and expected time of return.
• Investigate overdue vehicles.
• Possibly confer with customers to expedite or locate missing, misrouted, or delayed routes, or damaged merchandise.
• Retain a record of mileage, fuel used, repairs made, and other expenses.
• May also coordinate the issue of equipment to drivers, such as hand trucks, dollies, and blankets.
• Other projects and responsibilities, as assigned.

Qualifications

• Education: High School diploma, General Education Development (GED), or ability to read, write, and perform mathematics at this level is required.
• Experience: 3-5 years of related work experience in Distribution or Food Service is required.
• Certificates, Licenses, and Registrations: Commercial Drivers' License (CDL) Class A is preferred, but not required.
• Professional Skills: Adjusting actions concerning others' actions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Physical Demands: Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. Frequently required to sit and reach with hands and arms. Must occasionally lift and/or move up to 20 pounds.