Dispatcher

Symbria Rx Services is seeking a Pharmacy Dispatcher to join our team in Woodridge, IL. This role serves as the primary point of contact for pharmacy employees, drivers, and client communities to ensure timely pick-up and delivery of pharmacy orders.

Responsibilities

• Coordinate the dispatching of pharmacy delivery drivers, ensuring timely and accurate delivery of medications to customers and healthcare facilities.
• Manage emergency medication orders and urgent deliveries, prioritizing critical requests and communicating with pharmacies, drivers, and customers to ensure prompt resolution.
• Maintain and optimize delivery schedules to meet customer demand while maximizing efficiency and minimizing delivery times.
• Serve as the primary point of contact for pharmacy staff, delivery drivers, client communities, and external stakeholders, handling inquiries, resolving issues, and providing updates on delivery status.
• Maintain accurate records of delivery activities, including order details, delivery times, customer feedback, and incident reports.
• Track and prepare reporting on quality metrics.
• Ensure the accuracy and completeness of medication deliveries, address any discrepancies or concerns, and follow up with pharmacies and customers to confirm delivery satisfaction.
• Adhere to pharmacy regulations, safety protocols, and HIPAA guidelines in handling medication orders, delivery information, and customer data.
• Collaborate with pharmacy staff, dispatch team members, delivery drivers, and other departments to optimize workflow, resolve operational challenges, and improve overall service quality.
• Provide training and support to new dispatchers and delivery drivers, ensuring they understand protocols, procedures, and customer service expectations.
• Identify opportunities for process improvement, implement best practices, and contribute to the development of strategies to enhance dispatch operations and customer satisfaction.
• Perform any and all duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• Minimum one year of experience in dispatching, logistics, transportation, or a similar field (e.g., dispatcher assistant, logistics coordinator, or related positions).
• Strong verbal and written communication skills to effectively interact with drivers, clients, and other stakeholders.
• Excellent organizational skills and attention to detail to manage delivery schedules, track orders, and ensure accuracy in medication handling.
• Ability to adapt in a dynamic work environment, make independent decisions, maintain organization, prioritize, and multi-task.
• Proficiency in using dispatching software, Microsoft Office, GPS systems, and other computer programs.
• Teamwork and collaboration skills to work effectively with diverse teams and contribute to a positive work environment.
• Ability to work a flexible schedule as operational needs dictate, including nights, weekends, and holidays to support a 24-hour pharmacy operation.

Qualifications (Preferred)

• Additional education or certification in pharmacy technology or healthcare administration.
• Prior experience in pharmacy operations, dispatching, logistics, or a related field, especially in a 24-hour environment.
• Knowledge of pharmacy regulations, medication safety practices, and HIPAA compliance requirements.

Schedule

3 days on / 4 days off: Sunday, Monday, Tuesday, alternating every other Wednesday. Hours: 4:00 PM to 2:30 AM.

Benefits

• 100% employee-owned company through an Employee Stock Ownership Plan (ESOP).
• Medical, Dental, and Vision Insurance.
• Short/Long Term Disability Insurance.
• Flexible Spending Accounts (FSA).
• Employee Assistance Programs.
• Paid Time Off (PTO).
• Tuition/CEU Reimbursement.