Dispatcher

About the role

Join a high-performance team where dispatching is strategic, competitive and revenue-driven. This is not a basic scheduling role. At M.E. Flow, a Southern Home Services Company, hospitality isn’t just something that happens in the field—it starts here, in the office. Our dispatchers are the heartbeat of the operation, and we’re looking for someone who brings both warmth and sharp strategy to every decision they make.

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Responsibilities

Our call center handles first contact. Your job starts there, taking a warm handoff and deploying the right technician with intent. That means reading the call, understanding the customer, and matching the job to the technician whose skills, personality, and strengths give the best chance to win. We don’t dispatch by proximity; we dispatch to drive results. This role is about judgement, influence, and hospitality, not just filling slots.

Requirements

• 1-2+ years of dispatching experience
• Knowledge in Microsoft Office is required
• Service Titan experience is strongly preferred
• Competitive and motivated by results
• Sharp, analytical, and confident making decisions
• A strong communicator who can read people and guide conversations
• Warm, service-minded, and hospitality-driven at your core
• Focused on winning outcomes, not just clearing a queue
• Sales-minded, revenue-driven mindset
• Comfortable with phone and dispatch systems
• Highly organized with strong follow-through
• Excellent written and verbal communication
• Skilled at building trust and handling objections
• Thrives in fast-paced, goal-driven environments
• Team player with a competitive edge
• Willing to work an in-office role

Physical Requirements

• Perform work while sitting and/or standing at an individual workstation or office
• Communicate verbally via phone or other communication device
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds
• Work is usually performed in an indoor office environment
• Other assigned duties as needed

Southern Home Services will make reasonable accommodation to allow an employee to perform the essential functions of the job.

Benefits

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings account
• Flexible spending accounts
• Employee discounts
• Company paid short term life insurance
• Life insurance

This is a non-exempt position.