Dispatcher

Dispatcher Job Responsibilities

• Provides consistent support by dispatching resources to meet the needs of client families
• Receives first call information and initiates the resources required for dispatch
• Processes removal paperwork
• Aids in recording keeping of embalming documentation as required
• Ensures that vehicles and associates are dispatched in accordance with company standards
• Dispatch services may include: Removals, Visitations, Transfers of casketed decedent and/or remains to final dispositions, Decedent memorial services

Scheduling

• Schedules activities for both the internal staff as well as market locations
• Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled
• Services may include: Removals, Visitations, Transfers of casketed decedent and/or remains to final dispositions, Decedent memorial services, Maintains in-house scheduling of location resources, Schedules sufficient resources to meet market commitments

Customer Service

• Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well
• Buils and maintains strong relationships by promoting a team atmosphere
• Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
• Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)

• Takes and places orders for necessary supplies
• Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
• Orders additional general supplies at the direction of the location management

Minimum Requirements

• Education: High school diploma or GED equivalent
• Licenses: Current valid driver’s license may be required

Knowledge, Skills And Abilities

• Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
• Ability to resolve issues in accordance with company goals and objectives
• Excellent communication skills and interpersonal skills
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to work in a fast paced, high pressure environment
• Ability to multi-task using multiple software programs simultaneously
• Communication with associates, customers, supplies in person or by phone
• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
• Good driving record

Compensation

• Salary: $25.00/hr
• Benefits: Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program

Postal Code

Postal Code: 95125

Category (Portal Searching)

Category (Portal Searching): Operations

Job Location

Job Location: US-CA - San Jose