Dispatcher

About the role

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

Responsibilities

• Dispatching/Paperwork:
  • Provides consistent support by dispatching resources to meet the needs of client families
  • Receives first call information and initiates the resources required for dispatch
  • Processes removal paperwork
  • Assists with recording keeping of embalming documentation as required
  • Ensures that vehicles and associates are dispatched in accordance with company standards
  • Dispatch services may include: Removals, Visitations, Transfers of casketed decedent and/or remains to final dispositions, Decedent memorial services
• Scheduling:
  • Schedules activities for both the internal staff as well as market locations
  • Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include: Removals, Visitations, Transfers of casketed decedent and/or remains to final dispositions, Decedent memorial services
  • Maintains in-house scheduling of location resources
  • Schedules sufficient resources to meet market commitments
• Customer Service:
  • Demonstrates a commitment to internal and external customer service while serving the Company's families exceptionally well
  • Builds and maintains strong relationships by promoting a team atmosphere
  • Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
  • Leads by example while staying engaged and supportive of company initiatives
• Manage Inventory (Location specific):
  • Takes and places orders for necessary supplies
  • Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
  • Orders additional general supplies at the direction of the location management
  • Performs other duties as directed by management

Requirements

• High school diploma or GED equivalent
• Current valid driver's license may be required
• Minimum of six (6) months scheduling or logistics experience

Qualifications

• Knowledge of the company's service promise, services, capabilities, policies, procedures and practices to effectively manage various location needs
• Ability to resolve issues in accordance with company goals and objectives
• Excellent communication skills and interpersonal skills
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to work in a fast paced, high pressure environment
• Ability to multi-task using multiple software programs simultaneously
• Ability to communicate with associates, customers, supplies in person or by phone
• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
• Good driving record