Dispatcher

Responsibilities

• Effectively dispatch work orders to drivers via radio or phone to customer sites to provide service to customers, primarily in the commercial line of business
• Receive incoming calls from customers, customer service, and sales departments, and handle each with appropriate communication and action
• Troubleshoot and resolve service, pick-up and/or delivery issues
• Assist management with the daily activities of route drivers and ensure routes are completed by assigned driver or utility driver
• Assign live loads to drivers based on designated route or driver locations
• Dispatch work orders and perform data entry into computer system
• Monitor drivers through Global Positioning Satellite (GPS) system entitled GeoTab
• Act as emergency contact for drivers and communicate with maintenance department for driver issues
• Manage missed stops by working cooperatively with customer, drivers, and/or office staff to resolve issues
• Assist with assigning and tracking daily work orders to drivers
• Ensure drivers complete paperwork in accordance with DOT regulations and company policy where needed
• Maintain and update route sheets
• Afford to monitor driver hours in accordance with Department of Transportation (DOT) regulations as needed
• Professionally interact with internal and external customers
• Perform other duties as assigned

Requirements

• Must possess knowledge of service area, ability to read maps and give directions
• Ability to communicate in a professional manner
• Knowledge of various lines of business preferred
• Must be organized and detail oriented with the ability to multi-task
• Possess proven analytical/problem solving solutions for the customer and the company
• Computer proficiency in Windows and Microsoft applications; AS400 experience, a plus
• Must possess excellent customer service and data entry skills

Qualifications

• Waste industry (Roll Off, Residential and Commercial lines of business) experience preferred
• 1 year of Administrative Assistance, or similar experience preferred

Skills & Abilities

• Frequent lifting/carrying a max of 20 lbs
• Occasional pushing/pulling a max of 20 lbs
• Rarely lifting/carrying/pushing/pulling a max of 100 lbs
• Rarely working outside in changing temperatures, wet/humid conditions
• Rarely working in areas of dust, odors, mist, gases, and other airborne matter
• Occasional stooping/kneeling/crouching/crawling
• Occasional climbing and/or balancing
• Frequent sitting/standing
• Occasional walking

Physical Requirements in a Regular Workday

• Frequently lifting/carrying a max of 20 lbs
• Sometimes pushing/pulling a max of 20 lbs
• Rarely lifting/carrying/pushing/pulling a max of 100 lbs
• Rarely working outside in changing temperatures, wet/humid conditions
• Rarely working in areas of dust, odors, mist, gases, and other airborne matter
• Occasionally stooping/kneeling/crouching/crawling
• Occasionally climbing and/or balancing
• Frequently sitting/standing
• Occasionally walking

Additional Working Conditions/Aspects

• Exposure to residential and commercial waste
• Ability to travel between offices, as required
• Ability to work flexible hours; expected to work nights and weekends as needed
• Ability to work overtime, weekends, and/or holidays
• Legally eligible to work in the United States
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language