Dispatcher

About the role

The role plays a key role in coordinating day-to-day moving operations, assigning crews and trucks, monitoring routes, and ensuring efficient, safe, and on-time performance.

Responsibilities

• Cook up and dispatch moving teams (drivers, foremen, helpers) for daily and overnight jobs.
• Analyze scheduled moves and assign the appropriate crews, trucks, and equipment based on qualifications and workload.
• Maintain accurate records of workforce availability, vehicle usage, and daily activity.
• Communicate with moving teams throughout the shift to resolve issues, delays, or emergencies.
• Report and document all incidents, vehicle issues, or safety-related matters in accordance with company policy.
• Work closely with the Operations, Safety, and Fleet teams to ensure optimal workforce utilization and truck rotation.
• Assist with booking hotels, roadside assistance, and other travel logistics as needed.
• Provide daily and weekly reports on manpower, fleet status, and dispatch performance.
• Uphold Roadway’s customer service standards—always courteous, solution-oriented, and professional.
• Any other related duties as assigned.

Requirements

• Minimum 2 years of dispatching experience, highly preferrable experience with household goods or transportation/moving industry.
• Knowledge of DOT state and federal regulations for commercial vehicles.
• Strong customer service and interpersonal communication skills.
• Proficiency in Microsoft Office and dispatch management systems.
• Excellent organizational and analytical skills; able to multitask and prioritize under pressure.
• Able to understand operational data and make informed scheduling decisions.
• Dependable, proactive, and able to work both independently and collaboratively.
• Flexibility with schedule and willingness to adapt to business needs.
• Ability to work in office 6 days/week during the summer. After the busy season, weekend day will be rotational.

Qualifications

• High school diploma or equivalent.
• Valid driver's license.
• Passing score on a pre-employment drug test.

Skills

• Strong communication skills.
• Problem-solving ability.
• Calm approach under pressure.
• Ability to work in a fast-paced environment.

Benefits

• Health insurance.
• 401(k) plan.
• Flexible work schedule.
• Professional development opportunities.

Pay

$67,000-70,000 / annually + bonus

Schedule

Office 6 days/week during the summer. After the busy season, weekend day will be rotational.