Dispatcher

About the role

Red Cap is currently seeking a Dispatcher to join their team of creative and energetic employees dedicated to delivering exceptional customer service.

Responsibilities

• Schedule and dispatch home services repair, installation, and maintenance technicians to specified customer locations.
• Review, analyze, and audit work orders.
• Dispatch work orders to field technicians according to priority and location.
• Receive and record completed work orders from the field technicians.
• Contact customers to confirm next-day appointments.
• Communicate with field personnel via Outlook.
• Handle paperwork for assigned departments and technicians.
• Maintain an accurate technician database.
• Clock in and out technicians as needed.
• Coordinate parts scheduling.
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc. from customers.
• Perform other duties as assigned.

Requirements

• A high school diploma or GED.
• Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry.
• Basic computer proficiency, particularly with Microsoft applications.
• Experience with Service Titan is a plus.
• Must be able to work evenings and weekends.

Qualifications

• Must be able to pass a background check.

Skills

• Excellent communication skills.
• Strong organizational and time management skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite.
• Basic knowledge of HVAC and plumbing systems.

Benefits

• Market value compensation.
• Roth and Traditional 401(k) plans with company match.
• Flexible Spending Accounts (FSA).
• Employee Assistance Programs (EAP).
• Legal Services.
• Identity Theft Protection.
• Continuing education opportunities.
• Dynamic, collaborative, and fun work environment.
• Opportunities for career growth and development.

Pay

Compensation details are provided in the "What's In It For Me?" section.

Schedule

Shifts may vary based on business needs, typically including evenings and weekends.