Dispatcher

About the role

We are seeking a reliable dispatcher to coordinate service calls, verify work orders for accuracy, and assist Field Technicians with changes, pricing, and special equipment needs. Training will be conducted in the office; once fully trained, working from home may be an option.

Schedule

Monday–Thursday, 12:00 PM–9:00 PM and Sunday, 11:00 AM–8:00 PM.

Responsibilities

• Dispatch service calls
• Verify work orders for accuracy and assist Field Technicians with changes, pricing, and special equipment needs
• File completed work orders
• Contact customers for troubleshooting and scheduling work
• Monitor system outages
• Keep Field Technicians informed of system problems
• Other duties as assigned

Requirements

• High School Diploma or GED
• Established residency in Pennsylvania
• Reliable transportation
• Previous experience working in a dispatch environment preferred
• Familiarity with the local area helpful
• Computer proficiency using the internet and Microsoft Office programs (Outlook Email, Word, and Excel)

Skills

• Excellent oral and written communication skills
• Excellent organizational skills
• Excellent time management skills
• Ability to multitask and work efficiently in a fast-paced environment