Dispatcher

About the role

The Dispatcher ensures on-time delivery of fixed route and paratransit services as described by management. Monitors overall service integrity and schedule adherence and takes prompt appropriate actions to address circumstances that interrupt on-time performance. Monitors and/or responds to a variety of phone calls in a courteous manner and informs management of problems and complaints and assists in resolving them. Drives revenue service vehicles when necessary or situation demands. Must be able to provide excellent customer service to PDRTA passengers and customers.

Responsibilities

• Maintain accurate records of all dispatch activities.
• Communicate effectively with drivers, supervisors, and passengers to ensure smooth operations.
• Ensure compliance with all safety regulations and company policies.
• Respond promptly to emergencies and incidents affecting service.
• Handle customer inquiries and complaints in a professional manner.

Requirements

• High school diploma or equivalent.
• One to three years related experience or corresponding years of experience may be considered as a substitute for the level of education desired.
• SC Commercial Driver’s License Class B with Passenger Endorsement.
• Pre-employment drug screen and DOT physical and criminal background check.
• In-house CDL training and testing available.

Qualifications

Experience in call center or related field preferred.

Skills

• Excellent communication skills.
• Customer service orientation.
• Ability to work independently and under pressure.
• Basic computer skills, including Microsoft Office.

Benefits

• Training, uniforms, SC State Retirement and Health benefits.
• $30K in life insurance.
• Additional benefits include vision, dental, long-term disability, and optional life insurance.
• Access to an Employee Assistance Program.
• Holiday pay, annual leave, sick leave, personal days, floating holidays, and community service leave.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate shift work.

Other Requirements

• CDL preferred or must be willing to obtain Class B with Passenger Endorsement.
• In-house CDL training and testing available.
• Must pass a DOT physical exam and criminal background check.
• Must receive a negative result from a DOT pre-employment drug screen.
• Must successfully complete post-interview assessment.

Benefits

• Training, uniforms, SC State Retirement and Health benefits.
• $30K in life insurance.
• Additional benefits include vision, dental, long-term disability, and optional life insurance.
• Access to an Employee Assistance Program.
• Holiday pay, annual leave, sick leave, personal days, floating holidays, and community service leave.

Equal Opportunity Employer

PDRTA is an equal opportunity employer and committed to providing reasonable accommodations to applicants and employees who need them because of a disability or to practice or observe their religion, absent undue hardship.