Dispatcher

Position Summary

The Ozaukee County Sheriff’s Office, an equal opportunity employer, is accepting applications for Dispatcher. Candidates need to work well under stress, must remain calm and keep their wits about them, and make sense of what the caller is dealing with so they can provide the exact emergency services needed.

Job Description

Communicates with police/fire/EMS staff via radio. Communicates with the public via phone in both emergency and non-emergency capacity. Assesses information and routes as needed. Exposed to hostile, volatile situations via the telephone. First point of contact for people in need of assistance. Multi-tasks phone calls and radio transmissions simultaneously in order to send the appropriate assistance to the caller in an appropriate amount of time.

Processes requests for an ambulance while following EMD protocols. On-going reviews and trainings in EMD protocols, rules, and axioms. Assists in giving life-saving directions to civilians over the phone.

Performs inquires with local, state, and federal data bases. Enters, updates, and cancels files regarding wanted persons, missing persons, stolen property, and restraining orders, Processes teletype messages and respond or route accordingly.

Provides support services to all divisions within the Sheriff’s Office as needed to include processing requests for criminal history records, name/address/call history, researching suspect information.

Enters pertinent information provided by the caller and officer into the Records Management System.

Education and/or Experience Requirements

• General high school diploma or GED.
• Previous experience in dispatching, law enforcement, fire, or EMS operations preferred but not required.

Licenses, Certifications, and Other Requirements

• Valid driver’s license
• Frequent periods of sitting while using a computer.
• Infrequent periods of lifting up to 25 pounds.
• Work is performed indoors in an office environment.
• May occasionally deal with irritated, agitated, hostile or violent individuals.

Benefits

Ozaukee County offers a generous benefits package including: health, dental, life, & vision insurance; free employee health clinic & Teladoc; paid holidays, vacation, & sick time; state of Wisconsin WRS defined benefit pension program; bonus opportunities; employee fitness room; wellness program & wellness reimbursement; tuition reimbursement & continuing education opportunities; and more!

Please note some that benefits offered are dependent on full-time/part-time status.

Equal Opportunity Employer

Ozaukee County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Ozaukee County will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective and current employees to discuss potential accommodations with the employer.

Contact Information

If you have questions regarding this position, please contact Hannah Karnitz, Administrative Services Coordinator, at either 262.284.8430 or at [email protected]