Dispatcher

What You Will Do

• Communicate through various media channels including phone, email, Microsoft Teams, electronic messaging to communicate with internal and external customers.
• Prioritize, dispatch, evaluate, analyze, and re-allocate field operations workload and manpower.
• Manage work schedule to ensure appropriate resources are available.
• Utilize multiple technology platforms including Customer Information System (Banner), Dispatch Software (PragmaCAD), SharePoint, Maximo, Everbridge, Microsoft Teams, and other applicable systems to complete daily tasks.
• Aid customers and employees in person and via telephone and Microsoft Teams regarding account information and service order requests, including but not limited to: account inquiries, city inspections, emergency line locates, service requests, emergency situations, rescheduling uncompleted orders, answering customer direct line inquiries for CNG, and field management inquiries.
• Process and prepare reports and records including but not limited to: emergency reports, incident reports, time sheets.

Position Requirements

• Knowledge of scheduling principles and practices.
• Demonstrated ability to communicate and exchange information or instructions.
• Experience in use and function of office equipment including computers and applicable software.
• Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division.
• Application of decimals and percentages (tested).
• Knowledge of customer accounting and information center policies and procedures.
• Experience and training related to dispatching policies and procedures, operating communication devices, emergency notification procedures, electronic work management tools, reading and interpreting maps and customer account information, and demonstrated ability to read and write fluently in English.
• Minimum applicable driver's license (stationary for extended periods).
• Mobility to travel in and around office facilities.
• React immediately to emergency situations to prevent injury to self and others.
• Able to operate tools and equipment required.
• Communicate and exchange verbal and written information and instructions.
• Visual abilities sufficient to perform job duties.