Dispatcher

About the role

The Role Work Model: Onsite
Work Schedule: Monday - Friday 5am to 1:30 pm
Travel Requirements: No
Supervisory Responsibilities: No
Reports to: Dispatcher Supervisor
Summary / Primary Role: The Dispatcher is responsible for coordinating the timely pickup and delivery of freight across local and regional transportation networks. This role serves as a critical link between drivers, customers, terminals, warehouses, and internal teams to ensure efficient freight movement, regulatory compliance, and exceptional customer service.

Responsibilities

• Dispatch & Transportation Coordination: Coordinate the pickup and delivery of freight between customers, warehouses, marine terminals, rail terminals, and other facilities. Schedule appointments, assign loads, and monitor shipment progress to ensure timely service and efficient operations.
• Shipment Tracking & Compliance: Monitor driver Hours of Service and ensure compliance with FMCSA and other applicable transportation regulations. Track container availability, releases, appointments, and shipment status using internal systems and industry platforms.
• Customer Service & Operational Communication: Serve as a key point of contact for customers and internal departments by providing timely updates and resolving transportation issues. Collaborate with warehouse, transportation, customs brokerage, and international logistics teams to prioritize freight movement and support business objectives.

Requirements

• High school diploma or equivalent required.
• Minimum of two (2) years of dispatch experience in a trucking, transportation, or intermodal logistics environment.
• Working knowledge of Customs and Border Protection (CBP), Federal Motor Carrier Safety Administration (FMCSA), and applicable transportation regulations.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience with terminal, chassis provider, ocean carrier, eModal, and/or UIIA systems preferred.
• Strong organizational, time management, and multitasking abilities with exceptional attention to detail.
• Excellent verbal and written communication skills with a customer-focused approach.
• Able to work independently while collaborating effectively with drivers, contractors, customers, and internal teams.
• Strong analytical and problem-solving skills with a commitment to accuracy, accountability, and professionalism.
• Experience in freight transportation, intermodal logistics, drayage, warehousing, or supply chain operations preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum of two (2) years of dispatch experience in a trucking, transportation, or intermodal logistics environment.
• Working knowledge of Customs and Border Protection (CBP), Federal Motor Carrier Safety Administration (FMCSA), and applicable transportation regulations.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience with terminal, chassis provider, ocean carrier, eModal, and/or UIIA systems preferred.
• Strong organizational, time management, and multitasking abilities with exceptional attention to detail.
• Excellent verbal and written communication skills with a customer-focused approach.
• Able to work independently while collaborating effectively with drivers, contractors, customers, and internal teams.
• Strong analytical and problem-solving skills with a commitment to accuracy, accountability, and professionalism.
• Experience in freight transportation, intermodal logistics, drayage, warehousing, or supply chain operations preferred.

Skills

• Organizational skills
• Time management
• Attention to detail
• Communication skills
• Problem-solving skills
• Customer service skills
• Knowledge of transportation regulations
• Microsoft Office Suite proficiency
• Experience with terminal, chassis provider, ocean carrier, eModal, and/or UIIA systems

Benefits

• Compensation and benefits package including a choice of medical plans with FSA, HRA, and HSA options; company-paid dental and life/disability plans; 401K with company match; preferred vendor discounts; work-life balance; no relocation allowance will be considered unless specifically addressed.
• All applicants must be currently authorized to work in the United States.
• Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.