Dispatcher

About the role

We are seeking a reliable and detail-oriented Freight Dispatcher to coordinate and manage daily transportation operations. This role is responsible for scheduling drivers, optimizing routes, ensuring on-time deliveries, and maintaining clear communication with drivers and customers to support efficient and profitable operations.

Responsibilities

• Schedule and dispatch drivers, equipment, and loads in a timely and efficient manner
• Monitor driver routes and ensure on-time pickups and deliveries
• Communicate with drivers regarding routes, delays, and customer instructions
• Track shipments and provide real-time updates to customers and internal teams
• Maintain accurate records of loads, mileage, and delivery status
• Ensure compliance with DOT regulations, company policies, and safety standards
• Resolve delivery issues, delays, or service disruptions quickly and professionally
• Coordinate with brokers, customers, and warehouse personnel
• Optimize routes to reduce costs and improve efficiency

Requirements

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• High School Diploma or G.E.D.; and two years of experience and/or training; or equivalent combination of education and experience
• Previous experience working in the logistics and distribution industry is desired
• Experience in dispatching (trucking or logistics preferred)
• Proficiency with dispatch/tracking software and Microsoft Office
• Knowledge of DOT regulations and hours-of-service requirements is a plus
• Ability to work in a fast-paced, high-pressure, deadline driven environment
• Ability to manage multiple projects and tasks simultaneously
• Highly organized and detail oriented
• Resourceful and creative
• Analytical skills and problem-solving ability
• Ability to adhere to time and attendance policies
• Must exhibit professionalism and be effective working with customers and drivers
• Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications
• Ability to handle confidential information
• Maintain regular and punctual attendance
• Effective prioritization and time management skills
• Strong initiative to strive for continuous accuracy, quality, and timeliness of information
• Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement
• A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear
• Frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device)
• Occasionally will climb or balance; stoop, kneel, crouch, or crawl
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Operates primarily in a professional office environment with minimal safety/health hazard potential
• Job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential
• Noise level is usually quiet to moderate
• This role is required to be on-site
• While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends and holidays

Benefits

• Competitive compensation
• Comprehensive health care
• 401k/profit sharing
• Paid time off
• Corporate philanthropy
• Employee & family events