Dispatcher

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Maintains radio, telephone, and on-road communications for quality assurance.
• Influences positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• Makes assignments to drivers to ensure adequate trip distribution across routes.
• Maintains oversight of daily system performance.
• Participates in the analysis and review of operating performance.
• Notes and communicates closed or delayed routes to Dispatch Supervisors and/or Dispatch Managers as needed.

Qualifications

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• A High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment.
• Demonstrated commitment to customer service.
• Professional phone manner.
• Knowledge of the service area is a plus.