Dispatcher

About the role

LRS is the industry leader in providing innovative and environmentally responsible waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion and innovation of our employees to preserve and sustain the beauty of the towns, neighborhoods, and communities we serve.

Responsibilities

• Assign and adjust driver routes daily to maximize route standardization and productivity.
• Utilize routing platforms to manage same-day changes and next-day planning.
• Sequence efficient routes and support dynamic route strategy in response to demand and capacity needs.
• Maintain constant communication with drivers, Operations leadership, dispatch teams, and customers during route execution.
• Quickly troubleshoot and resolve en route issues to prevent service interruptions.
• Collect, interpret, and verify logistics and routing data to improve accuracy and operational efficiency.
• Close routes and input completed service data using digital tools or dispatch systems.
• Review disposal and service capacity plans to identify optimal load destinations.
• Work with operations leadership to evaluate swing route opportunities and balance high-demand service loads.
• Manage service tickets, driver logs, communications, and routing paperwork.
• Handle incoming requests from customer service, sales, or field staff efficiently.

Requirements

• Valid driver’s license required; CDL (Class A) preferred.
• Experience operating yard tractors, hostlers, or spotter trucks.
• Knowledge of trailer handling, coupling/uncoupling, and yard safety best practices.
• Ability to communicate clearly and follow instructions in a fast-paced environment.
• Strong attention to detail and time management skills.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Familiarity with routing and logistics software; proficiency in Microsoft Office suite (especially Excel).
• Ability to stay calm and prioritize tasks in a fast-paced environment.
• Customer-centric mindset with proactive issue resolution.
• Detail-oriented with strong organizational and multitasking capability.

Qualifications

• High School Diploma or GED required; Associate’s Degree or higher is a plus.
• Minimum 6 months dispatch or logistics experience preferred; Minimum 2 years preferred for complex operational environments.
• Prior experience in waste management, transportation, or customer service environments is beneficial.

Skills

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Familiarity with routing and logistics software; proficiency in Microsoft Office suite (especially Excel).

Benefits

While not specified in the job posting, typical benefits for roles at LRS might include health insurance, retirement plans, paid time off, professional development opportunities, and more. Please refer to the company's official benefits package for details.

Pay

The salary range for this role is $XX - $YY per hour, depending on experience and qualifications. Please note that this is a range and individual compensation will be determined based on a variety of factors including experience, skills, and qualifications.

Schedule

This is an office-based role with occasional interaction with field or operations facilities. The role requires frequent multi-system workflows and must manage focus and stamina. Must be able to operate in a dynamic, fast-response environment under tight service schedules. Travel is minimal, limited to movement between nearby local facilities if needed.