Dispatcher

POSITION SUMMARY

The Dispatcher is responsible for the daily dispatching and planning for the LNA private fleet and third-party carriers.

Safety and Compliance

• Ensures that the company fleet operates within all Department of Transportation (DOT) and company guidelines.
• Presents a commitment to quality, service and safety, while always upholding Lhoist core values.

Load Planning And Scheduling

• Performs dispatching activities, including daily load planning and scheduling for the private fleet and third-party carriers.
• Works with the Fleet Manager regarding driver availability, drivers’ hours of service, and equipment availability.
• Data entry for customer order creation and intracompany orders.

Customer Service

• Interacts with internal and external customers, along with third party carriers.
• Proactively settles issues before they impact the customer by using logical and creative problem solving.
• Confirms orders for the following day by calling and/or emailing customers.
• Involves in total quality process and continuous improvement of customer confidence by knowing the customer’s demands for sizing, quality, and quantity in relationship to inventory.
• Must show a customer centric mentality, with a spirit of service approach on a daily basis.

Attributes

• Working knowledge of DOT regulations, OSHA requirements, and fleet equipment.
• Excellent verbal and written communication skills are required.
• Current computer skills in Microsoft applications, SAP, and search engine online programs.
• Excellent problem-solving skills.
• Behavioral competencies include tolerance for stress, practical learning, adaptability, multi-tasking, teamwork, planning, and organizing.
• Extremely dependable; the time sensitive nature of this position requires excellent attendance and complete customer focus.
• Able to work Monday – Friday from 6am – 4pm.
• Able to be on call after hours (occasional evenings and every other weekend per month).
• Focus of quality customer service.

Physical Demands

• Will be working most of the times in an office environment.
• The employee will be required to perform the following actions (from time to time): Standing, walking, balancing, stooping, kneeling, reaching, talking, seeing, hearing, typing, and sitting.
• Ability to consistently lift over 15 pounds as needed.

REQUIRED EDUCATION

A High School Diploma, GED Equivalent.

REQUIRED EXPERIENCE

3-5 years of dispatching and customer service experience.

PREFERRED EXPERIENCE

• AP experience,
• Experience with e-logs & GPS tracking.

Benefits

• Comprehensive medical, dental, vision, life, and disability insurance.
• Paid vacation and sick time.
• An attractive 401(k) Retirement Savings Plan with a generous Employer Match.
• A Supplemental Contribution based on your Years of Service to help you plan confidently for the future.
• Provides educational assistance to encourage continued learning and professional development.

About the Role

Lhoist North America is proud to offer a highly competitive compensation package designed to support your well-being and future.

Qualifications

High School Diploma, GED Equivalent.

Skills

• Working knowledge of DOT regulations, OSHA requirements, and fleet equipment.
• Excellent verbal and written communication skills.
• Current computer skills in Microsoft applications, SAP, and search engine online programs.
• Excellent problem-solving skills.
• Behavioral competencies include tolerance for stress, practical learning, adaptability, multi-tasking, teamwork, planning, and organizing.
• Extremely dependable; the time sensitive nature of this position requires excellent attendance and complete customer focus.
• Able to work Monday – Friday from 6am – 4pm.
• Able to be on call after hours (occasional evenings and every other weekend per month).
• Focus of quality customer service.

Benefits

• Comprehensive medical, dental, vision, life, and disability insurance.
• Paid vacation and sick time.
• An attractive 401(k) Retirement Savings Plan with a generous Employer Match.
• A Supplemental Contribution based on your Years of Service to help you plan confidently for the future.
• Provides educational assistance to encourage continued learning and professional development.

Pay

Lhoist North America is proud to offer a highly competitive compensation package designed to support your well-being and future.

Schedule

Monday – Friday from 6am – 4pm.