Dispatcher

About the role

Provide friendly, professional, and courteous customer service to parents, school district personnel, drivers, monitors and the public while handling questions.

Responsibilities

• Greet visitors, employees, and customers in a welcoming and professional manner while maintaining a positive office environment.
• Dispatching drivers and monitors for school routes, transit routes and paratransit.
• Monitor daily route coverage and make real-time operational decisions to address call-outs, delays, breakdowns, or emergency situations in a professional and efficient manner.
• Utilize telephones, two-way radios, email, and dispatch software to communicate effectively with staff and customers.
• Demonstrate reliability, strong organizational skills, and the ability to multitask in a fast-paced environment.
• Work closely with supervisors and management to resolve operational issues and ensure continuity of service.
• Prepare and maintain daily schedules, route information, reports, and other operational documentation.
• Maintain accurate records including school calendars, paratransit records and operational logs.
• Utilize computer systems and programs efficiently, including Microsoft Office, email systems, routing software, and other transportation software.
• Maintain confidentiality and professionalism when handling sensitive employee or student information.
• Perform other duties as assigned.

Requirements

• Must acquire CDL within six (6) months of hire.

Qualifications

• One (1) year of transportation, dispatch, logistics, or customer service experience preferred.
• A High School Diploma or equivalent required.
• Strong communication and interpersonal skills.
• Ability to remain calm and make sound decisions in high-pressure or time-sensitive situations.
• Reliable attendance and punctuality required.
• Proficient computer skills and ability to learn transportation software systems.
• Ability to work independently and as part of a team in a fast-paced environment.

Skills

• Customer Service
• Communication
• Organizational Skills
• Time Management
• Emergency Response
• Computer Skills

Benefits

• Not specified

Pay

• $22, hourly

Schedule

• Mondays through Fridays
• Split Shift