Dispatcher

Pay

$22- $24/hr

Schedule

Monday- Friday

About the role

Must be over 21 years of age, have a High School Diploma/GED, and 2 years of experience in high volume environment. Effective Communication Skills, Maintain a professional demeanor and appearance, Handle multiple tasks accurately and effectively in a fast-paced environment.

Responsibilities

• Assign work, vehicles and on-board equipment to operators and maintain check-out logs
• Maintain accurate logs for attendance
• Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
• Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
• Reconcile trip manifests by operators
• Provide assistance to passengers in using the service as well as when inquiring about individual trip status
• Document accurately and appropriately daily events related to service
• Rechedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
• Radio check all vehicles leaving the yard at all times
• Establish and maintain headways for all online buses
• Will maintain “exceptions” and “incidents” log
• Assist drivers with informational material as needed
• Report to supervisors and duty managers any drivers failing to meet duties online

Key Accountabilities

• Assign work, vehicles and on-board equipment to operators and maintain check-out logs
• Maintain operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
• Maintain accurate logs for attendance
• Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
• Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
• Reconcile trip manifests by operators
• Provide assistance to passengers in using the service as well as when inquiring about individual trip status
• Document accurately and appropriately daily events related to service
• Rechedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
• Radio check all vehicles leaving the yard at all times
• Establish and maintain headways for all online buses
• Will maintain “exceptions” and “incidents” log
• Assist drivers with informational material as needed
• Report to supervisors and duty managers any drivers failing to meet duties online

Physical Demands And Work Environment

Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces; Exposure to both extreme heat and cold; Exposure to loud noises, fumes, and airborne particles;

Additional Statements

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace.
• Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.

Safety commitment

Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.

Environmental commitment

Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.

EEO statement

Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.

Work authorization

"Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position"