Dispatcher

Purpose Of Job

The Dispatcher handles all incoming phone calls and dispatches hot-shot requests in a timely and orderly fashion in order to best meet the needs of our dealers in the most efficient manner possible, while also assisting in warehouse and with office duties as needed.

Job Components

• Handle all incoming phone calls in a professional manner
• Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service possible
• Wait on and assist all walk-in customers by providing each customer with courteous service and information to satisfy their battery need(s)
• Handle and balance invoices generated
• Follow-up with largest customers weekly to ensure customer satisfaction and battery supply is adequate
• Assist with warehouse and office duties as needed

Qualifications

• Proficient in Microsoft Office products, including Outlook and Excel
• Good knowledge of the geographical area
• Strong communication and customer service skills
• Able to multi-task
• Previous experience in telephone and dispatch operations preferred

Scope

• Data
• Works under general supervision
• Accountable for individual accuracy
• Shared responsibility for outgoing inventory
• Operates with integrity and demonstrates a positive attitude
• Works in an office environment but is also exposed to battery warehouse conditions such as moving equipment, mechanical parts, fumes or airborne particles and toxic or caustic chemicals
• Specific vision abilities include close vision, depth perception and ability to adjust focus
• Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects
• Ability to sustain extended periods of sitting, occasional standing and walking throughout the day
• Prolonged use of personal computer and telephone
• Use of Personal Protective Equipment (PPE) may be required

Be Able To

• Be able to regularly lift and/or move up to 50 lbs, without assistance and occasionally lift up to 75 lbs