Dispatcher

About the role

A Dispatcher is a member of a call center which handles PBX functions and serves as an essential part of emergency communications during medical, facility, security, and weather-related emergency events. The call centers operate 24 hours a day and seven days a week at one of several Intermountain locations.

Responsibilities

• Supports a centralized 24-hour call center for specific facilities experiencing medical, facility, security, or weather-related emergency events.
• Answers, documents, and dispatches all incoming emergency line calls according to established protocols.
• Follows specific procedures for individual facilities.
• Initiates notifications via required modalities (Emergency Notification System, overhead paging, etc.) as quickly as possible with a high degree of accuracy.
• Clearly and correctly conduct overhead page announcements per established protocols.
• Quickly ascertain the request of callers whether public, patient, provider or caregiver and accurately route the call.
• Maintain a professional demeanor and adhere to established dispatch protocols.
• Ability to remain calm and effective during busy, high stress situations.
• Demonstrated written and oral communication skills.
• Interpersonal communication.
• Answering high volume of phone calls.
• Multitasking.
• Prioritization.

Requirements

• Supports a centralized 24-hour call center for specific facilities experiencing medical, facility, security, or weather-related emergency events.
• Answers, documents, and dispatches all incoming emergency line calls according to established protocols.
• Follows specific procedures for individual facilities.
• Initiates notifications via required modalities (Emergency Notification System, overhead paging, etc.) as quickly as possible with a high degree of accuracy.
• Clearly and correctly conduct overhead page announcements per established protocols.
• Quickly ascertain the request of callers whether public, patient, provider or caregiver and accurately route the call.
• Maintain a professional demeanor and adhere to established dispatch protocols.
• Ability to remain calm and effective during busy, high stress situations.
• Demonstrated written and oral communication skills.
• Interpersonal communication.
• Answering high volume of phone calls.
• Multitasking.
• Prioritization.

Qualifications

• Demonstrated customer service experience.
• Preferred previous experience in a call center.
• Computer and data entry proficiency.
• Preferred High School Diploma or GED.

Skills

• Maintain a professional demeanor and adhere to established dispatch protocols.
• Ability to remain calm and effective during busy, high stress situations.
• Demonstrated written and oral communication skills.
• Interpersonal communication.
• Answering high volume of phone calls.
• Multitasking.
• Prioritization.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here.

Pay

Pay Range: $18.85 - $25.61/hour (depending on experience)

Schedule

Shift Details: PRN/On Call position to fill/cover PTO, Sick Calls and any shift. Willing to work mornings, nights, weekends, or holidays as needed.

Physical Requirements

• Ongoing need to see and read information, documents, monitors, identify equipment and supplies.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• Sitting for extended periods.
• Lifting and carrying up to 10 lbs.

Location

Telecommunications, St. George Regional Hospital

Work City

St George

Work State

Utah

Scheduled Weekly Hours

0

Company Information

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment purposes. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.