Dispatcher

Essential Functions

• Exercises discretion and uses independent judgment when relating customer requests, appointment times, and assigning orders to specific drivers.
• Maintains A to B dispatching and completes lines of dispatch in SWS from drivers' paperwork.
• Handles driver service failures up to and including the authority to issue verbal and/or written discipline.
• Contact Manager/Cargo Specialist regarding failures and apply additional charges, notifying customer service of changes.
• Tracks and maintains yard reports, MDRs, CNI, and Divisional Pool.
• Participates in driver recruiting and retention.
• Processes ATP's and Non-Productive pay.
• Reviews preliminary payroll.
• Manages drivers' Hours of Service (HOS) and Electronic Logging Devices (ELD).
• Oversees roadside repairs.
• Manages Rail/Port pins – reservations – LFD.
• Operates with a sense of urgency while handling challenging environments.

Knowledge/Skills Required

• Trucking industry/dispatch experience preferred.
• Data entry skills.
• Good communication and organizational skills.
• Intermodal experience preferred.
• DOT Regulations; Hazardous Materials.
• Computer literate.
• Ability to multi-task.