Dispatcher

Job Responsibilities

• Dispatch technicians to service calls and maintain technician schedules.
• Prioritize calls according to customer and/or operational need.
• Cookordinate and maintain on call schedules for technicians and after hours procedures.
• Schedule calls, enter service calls, and debrief with technicians.
• Maintain complete, accurate and updated information in the customer database.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Address all concerns, questions and problems from customers and technicians.
• Utilize clear communication to manage conflict resolution.

Knowledge, Skills And Abilities

• Minimum of 2 years prior industry experience in dispatch and coordination preferred.
• Basic computer skills including Word, Excel, and any other software used by the company.
• Exceptional interpersonal and communication skills both written and verbal.
• Geographical knowledge of service area and/or map reading skills.
• Ability to work extended hours, nights or weekends.

Education/Certification Requirements

• A high school diploma or GED is required.

Benefits

• Medical, Dental & Vision Insurance
• Long & Short Term Disability
• Company paid $50,000 Life Insurance Policy
• Spouse and dependent Life Insurance Policies
• 401k matching
• Flex Spending Accounts - Medical and Dependent Care
• Company paid vacation/holidays
• Direct Deposit
• Weekly paychecks