Dispatcher

GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day.

Responsibilities

• Schedule service and satisfy customer needs for service changes.
• Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• Interact with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Work with routing specialists to optimize routes.
• Field incoming calls / emails from customers.
• Troubleshoot and resolve potential delivery and pickup problems before they result in service issues.
• Assist in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Record and document information from drivers and distribute to appropriate departments.
• Communicate with maintenance shop personnel.
• Communicate effectively and professionally via email, telephone, and two-way devices.
• May perform some additional responsibilities as assigned by the Operations Manager.

Requirements

• Completion of high school.
• Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch, or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task and prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of the waste management industry is an asset.
• Advanced skill level with software applications and word processing accuracy, including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience (not mandatory); if not, must have the desire and ability to learn the TRUX system and possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

Benefits

• 15 days of paid time off.
• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
• 401(k) with an employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.

Job ID: R38624