Dispatcher

Responsibilities

• Scheduling and dispatching HVAC Service and Plumbing Technicians
• Optimizing routes
• Answering incoming phone calls from existing customers
• Providing exceptional customer service
• Entering all ticket information correctly into the computer
• Creating dispatch numbers for all parts ordered
• Following up on part orders
• Scheduling appointments for part installation

Requirements

• A minimum of two years office/customer service experience (dispatch experience is preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• A strong customer service attitude
• Able to plan and schedule work rather than just react
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair
• Able to work as part of a team
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software

Qualifications

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork.

Benefits

• Competitive salary
• Impressive monthly bonus plan
• Incentive plans
• Family-oriented benefits

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.

Skills

Details about required skills are not specified in this posting.

Benefits

• Medical
• Dental
• Vision
• Paid vacation
• Paid holidays
• 401(k) plan with employer match