Dispatcher

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians
• Optimize routes based on incoming call reviews
• Answer incoming phone calls from existing customers
• Provide exceptional customer service
• Enter ticket information accurately into the computer system
• Create dispatch numbers for all parts ordered
• Follow up on part orders
• Schedule appointments for part installation

Requirements

• Minimum of two years office/customer service experience (preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• A strong customer service attitude
• Able to plan and schedule work rather than just react
• Able to "think on your feet" to provide customers with needed information
• Strong computer skills with a good knowledge of Microsoft Office
• Able to learn customer service management and scheduling/dispatch software

Qualifications

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand.

Skills

Must possess strong skills and a willingness to learn and grow. Must have strong computer skills with a good knowledge of Microsoft Office and be able to learn customer service management and scheduling/dispatch software.

Benefits

We offer a competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, paid vacation, paid holidays and a 401(k) plan with employer match are additional benefits offered.

Pay

Competitive salary.

Schedule

Not specified.