Dispatcher

Core Duties & Responsibilities

• Coordinate, schedule, dispatch and plan customer freight shipments.
• Act as the main point of contact for all driver-facing communication via phone, Qualcomm and email.
• Develop a strong relationship with Independent Contractors within assigned fleet.
• Offer exceptional support to drivers to ensure their professional needs are met.
• Monitor shipments throughout transit to effectively meet delivery schedules.
• Respond to customers efficiently, thoroughly and professionally.
• Manage customer and driver expectations to align with operational capabilities.
• Monitor performance and available hours of Fleet Drivers.
• Work cooperatively with customer service/sales to provide solutions for customers' needs and resolve issues.

Requirements

• A self-motivated problem-solver with a strong desire to meet customer needs.
• Strong verbal and written communication skills.
• A desire for a long-term career with an industry-leading company.
• The ability to present and maintain a positive corporate image in a fast-paced environment.
• Proactively establish and maintain effective working team relationships with all support departments.
• Proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
• Able to work a flexible schedule.

Skills

• An ideal candidate will possess a “can do” attitude with a “will do” work ethic.
• The ability to work in a fast-paced environment.
• Experience with AS400 operating systems is a plus.
• Transportation industry knowledge and experience is a plus.
• Prior dispatch/load planning experience is a plus.

Benefits

Forward Air is an Equal Opportunity employer.