Dispatcher

Essential Duties & Responsibilities

• Take client service calls and open jobs as needed following all proper procedures.
• Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.
• Schedule the calls along with all previously scheduled work.
• Dispatch techs on previously scheduled maintenance and service calls.
• Verify times and job status (complete, open).
• Create job number and job file.
• Dispatch both emergency and scheduled work.
• Order filters for monthly maintenance as needed for technician/driver pick-up.
• Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting’s assistance in pulling invoices.
• This may include checking on vendor invoices and relevant service ticket information.
• Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent.
• Aid new technicians in employment policies and procedures as they relate to dispatch.
• Aid other dispatchers by handling phone/radio overflow when necessary.
• Cover during lunch time and sick and/or vacation leave.
• In the event of a technician’s injury or accident, have employee notify Human Resources immediately and re-schedule workflow as needed.
• Take problem/complaint calls and handle appropriately or direct to Branch Manager.
• Take calls for billing/invoice questions and direct to proper personnel.
• When necessary, advise sales department of major clients’ service calls.
• Timesheets: Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable).
• Enter tech’s time into AS400.
• Enter materials, truck charges, recommended repairs, and the work summary from the work ticket.
• Research material costs, if necessary.
• Complete service work order and print the “pre-invoice” for review.
• Keep tracking sheet for date of requests and receipt of reports.
• Maintain certified payroll report files for each job.

Qualifications

• Equal Opportunity Employer
• Veterans/Disabled Affirmative Action Policy

Pay

Competitive salary and benefits package.

Schedule

Flexible schedule to accommodate service and maintenance needs.