Dispatcher

What we offer

• Competitive pay
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other

What you will do

The Office Administrator/Dispatcher is a pivotal role within the Service Delivery department, responsible for the effective coordination and scheduling of service and maintenance activities for Field Service Technicians and customers. This position ensures the timely flow of information and resources, contributes to operational efficiency, and plays a key role in delivering exceptional customer service.

• Create and maintain preventative maintenance schedule
• Cookordinate work order schedule with Technicians and customers
• Maintain inventory and parts that the Field Technicians use
• Follow up with customers regarding maintenance
• Customer satisfaction monitoring

What we are looking for

• Education: High School Diploma or equivalent
• Experience: Customer Service experience is required
• Additional Required Attributes: Strong command of company’s policies and procedures, Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience, A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce, Exhibit good decision making, analytical problem solving and excellent organizational abilities, Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills

Other Desired Skills

• This position requires strong phone skills and the ability to project a pleasant tone
• Team oriented
• Self-starter
• Detailed oriented and high level of accuracy delivered
• Proficient in Microsoft applications
• Ability to perform effectively in a fast pace environment
• Ability to handle stress and resolve problems quickly
• Strong organizational and time management skills
• Ability to learn Company protocols and procedures

Work Environment and Physical Demands

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential
• Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
• Sits for extended periods of time