Dispatcher

Dispatcher

Responsibilities

• Outbound calls to pick-up locations.
• Dispatch sub-haulers for vehicle pick-up and delivery within company timelines.
• Ensure sub-haulers meet company requirements prior to dispatching.
• Outbound calls to sellers.
• Solicit business.
• Utilize cost-effective vendors to meet company budget objectives.
• Educate sub-haulers on company policies and procedures.
• Maintain and archive documents.
• Answer phone calls.
• Collect payments on member deliveries.
• Comply with Safety and enforce regulations.
• Print checks.
• Maintain incoming documents on the fax machine.
• Print reports as needed.
• Manage vendor relationships.
• Perform other duties as assigned.

Requirements

• Two years dispatch experience.
• One year customer service skills experience.
• High School Diploma or GED preferred.
• Excellent customer service skills and attitude.
• Excellent communication skills (verbal and written).
• Excellent organizational skills.
• Excellent time management skills.
• Typing speed 45 words per minute.
• Basic ten-key proficiency.
• Basic math skills.
• Computer proficiency (MS Suite experience).
• Ability to operate office equipment.
• Multi-tasking.
• Ability to work in fast-paced/diverse environment.
• Strong attention to detail.
• Knowledge of geographical area and ability to read maps.
• Work with minimal supervision.
• Occasional overtime as needed.
• Bilingual skill a plus.

Qualifications

• High School Diploma or GED preferred.

Skills

• Customer Service Skills
• Communication Skills (Verbal and Written)
• Organizational Skills
• Time Management Skills
• Typing Speed (45 words per minute)
• Basic Ten Key Proficiency
• Basic Math Skills
• Computer Proficiency (MS Suite experience)
• Office Equipment Operation
• Multi-Tasking
• Attention to Detail
• Geographical Knowledge
• Minimal Supervision
• Bilingualism (a plus)

Benefits

• Medical/Dental/Vision
• 401(k) with a company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
• Many other employee benefits

Pay

$21.05 - $23.71/ Hour

Benefits Summary

Medical/Dental/Vision
401(k) with a company match
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts
Many other employee benefits