Dispatcher

About the role

The dispatcher is responsible for the timely and accurate dispatch of sub-haulers for vehicle pick-up and delivery while providing excellent service to customers.

Responsibilities

• Outbound calls to pick-up locations
• Dispatch sub-haulers for vehicle pick-up and delivery within company timelines
• Ensure sub-haulers meet company requirements prior to dispatching
• Outbound calls to sellers
• Solicit business
• Utilize cost effective vendors to meet company budget objectives
• Educate sub-haulers on company policies and procedures
• Maintain and archive documents
• Answer phone calls
• Collect payments on member deliveries
• Comply with Safety and enforce regulations
• Print checks
• Monitor incoming documents on the fax machine
• Print reports as needed
• Manage vendor relationships
• Performs other duties as assigned

Qualifications

• Two years dispatch experience
• One year customer service skills experience
• High School Diploma or GED preferred
• Excellent customer service skills and attitude
• Excellent Communication Skills --verbal and written
• Excellent organizational skills
• Excellent time management skills
• Typing speed 45 words per minute
• Basic Ten key proficiency
• Basic Math skills
• Computer proficiency (MS Suite experience)
• Ability to operate office equipment
• Multi-tasking
• Ability to work in fast paced/diverse environment
• Strong attention to detail
• Know geographical area as well as ability to read maps
• Work with minimal supervision
• Occasional Overtime as needed
• Bilingual Skill a plus

Pay

$21.05 - $23.71 / Hour

Benefits

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts Along With Many Other Employee Benefits