Dispatcher

Responsibilities

• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• Review all incomplete calls daily.
• Maintain entry and verify nightly “on call” crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians.

Qualifications

• A high school diploma/GED.
• At least 2 years of dispatching experience.
• HVAC/R experience preferred, but not required.
• Strong computer skills (Excel/Outlook).
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Active listening and demonstrate empathy.
• Highly organized and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor.

Pay

Competitive pay range $24-$38/HR.

Schedule

N/A

Benefits

• Medical, Dental, Vision and Prescription coverage.
• Paid vacation and holidays.
• 401(K).
• Life insurance, AD&D and long-term disability.
• Tuition reimbursement.
• Opportunities available nationwide.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.